Our Shipping Policy
We at B&K Collectables are dedicated to delivering quality products at great prices. Our goal is to make sure that satisfaction is guaranteed.
All of our products are handled with care from the moment we receive them, until they are in the hands of Purolator, UPS (or we reseve the right to use Canada Post if the address is very rural).
Shipping costs are determined by the shipping providers using the volumetric weight of the item(s) as determined by the box dimensions. Taxes on shipping are extra where applicable.
B&K Collectables is not responsible for goods that are damaged during the course of shipping after they have left our warehouse.
Free Shipping Offers
From time-to-time, free shipping promotions will be offered exclusively to Canadian addresses. When such a promotion is being offered, it will be clearly advertised, identified on the item page, and the free shipping option will be available during the checkout process.
If combining multiple items where some qualify for free shipping and others do not, you will still need to pay shipping on the items that don't qualify for the promotion, but the items that do will not count against your total shipping amount due.
Any questions regarding shipping can be forwarded to info@bkcollectables.com.
Orders Shipped to Canadian Addresses
We offer shipping to Canadian addresses based off of the approximate weight items in your cart. All Canadian shipments will be sent Purolator Ground, UPS Standard, or Canada Post Expedited Parcel (in the case of very rural areas) and will include a tracking number and insurance up to $100.
Additional insurance can be purchased for the cost of $4.00 for every $100 of insurance and is highly recommended with higher-valued items within shipments.
All shipping costs are calculated at the checkout. Any Oversize items will distinctly be noted on their product page and shipping cost will reflect as such.
Orders Shipped to United States Addresses
We have currently suspended any shipping to the USA due to the US Government's removal of the De Minimus exemption.
We sincerely apologize about this.
US Residents are free to have their purchases shipped to any reliable Canadian address instead, though responsibility of the shipping provider will end once delivered to that address.
Orders Returned-To-Sender after being Shipped
If a order/parcel has been shipped out by B&K Collectables and is returned back to our storefront in Kitchener due to any reason, including non-delivery or any other reason outside of our control, then we will inspect the order upon it's return and will refund the order back to the method of payment less a 25% restocking fee for the product and the actual cost of shipping charges plus taxes (this may be more than you originally paid to us).
If this situation happens, we will notify you via email that the order has been returned to us and we will be inspecting it.
Once the inspection is over, we will notify you again of the refund and the deduction amounts. This is a non-negotiable policy that is applied to all orders, including those who are not charged for shipping.