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      As Collectors ourselves, B&K Collectables knows that there are some items that are very high-in-demand and Fans want to ensure that they receive one for their own collection.
       
      For this reason, BKCollectables.com offers many items throughout the year as preorder for the benefit of Collectors to ensure pre-release items are obtainable and affordable.
       
      All preorder transactions are subject to the following terms and conditions. By completing the preorder transaction, you are agreeing, in full, to all the terms set forward.

      Preorder Defined
      A preorder is a binding contract to acquire an item before it is physically available. Items listed as “Preorder” are currently not available to ship until the item arrives at our warehouse, regardless of the stock level listed. The associated stock level pertains to how many units of that product we currently expect to have available when they are released.

      Preorder Delays
      The Estimated Date is the date that the Manufacturer advises us that the product will be released and is subject to normal delays including, but not limited to, production delays, shipping delays, delays progressing through Customs, and other delays.
      B&K Collectables are not responsible or liable for any delays that are out of our control regarding preorders.

      Processing a Preorder
      Preorders must be processed separately from in-stock items.
      To process a preorder, add the preorder item(s) to your preorder cart and follow the regular procedure to checkout.

      When you process order, Preorders will be charged flat-rate shipping at the checkout and will be paid in-full in advance. You will also be given the opportunity to pick the order up at our Retail Store instead of shippingto reduce your costs.

      When the item(s) are dispatched to us, we will receive them into stock, then preorders will be processed before any stock is added to the website. Tracking will be provided to you in an email if you have chosen the shipping option. If you are picking the item up at our Retail store instead, you will receive an email advising that the order is ready for pick-up.

      Right to Cancel a Preorder
      • Your Rights: As previously stated, a preorder is a binding contract to acquire an item before it is physically available. We understand that there are situations where individuals will need to cancel a preorder. In such a circumstance, the preorder can be cancelled before we receive the item at our warehouse by contacting us at sales@bkcollectables.com. 
      • If the preorder request is less than 30 days old, we will refund it back to the same method of payment that you used. If the preorder is over 30 days old, we reserve the right, as per our normal Returns Policy, to issue you a store credit for the amount of the deposit.
      • If you cancel the preorder after any of the item(s) reserved have arrived at our warehouse, then the order will be cancelled and your refund or store credit will subject to a 15% restocking fee.

      • Our Rights: In certain circumstances, where supplier shortages or other issues preventing the fulfillment of a preorder exist, we reserve the right to cancel any preorder without prior notice and process a full refund of the amount paid.
      • Refunds will be issued back on the method of payment that was initially used, unless the time limit for issuing refunds expires for the payment gateway, which is usually 30 days after the initial purchase date.
      • In such circumstances where the cancellation is outside the normal refund time-limit, we reserve the right to issue the amount paid back in the form of a store credit or another manner of our choosing.

      If there are any questions or concerns, please feel free to contact us using our Contact Page or by emailing us direct at info@bkcollectables.com.

       

      Updated May 24, 2021